Shot Out to the Amazon KDP Support Team: Happy New Year!
Over the course of the year, there aren’t too many individuals that we think about singling out to thank for the things they do, even though they simply view it as “doing their job”. In the digital and automated age that we live in, more and more we see companies phasing out traditional customer service values. That is why it is so refreshing to have a team of workers like the Amazon KDP Support Team. They came to my rescue when I was trying to meet a January 1st deadline while using their new “print book” publishing services.
Many authors have already discovered the new “paperback” link (below) located on their KDP “Bookshelf” page. This is where I started the publishing process for my new title, until I ran into a snag and had to ask for assistance. The quick and courteous responses I received made me happy to have Amazon printing and distributing my books.
Communication is Key
One crucial element of any good customer service provider is keeping the lines of communication open with the customer. Even when there is an unresolved or even undiagnosed problem, the need to communicate the company’s concern and status of the situation is important. In some situations, a clear-cut answer is not always readily available. Companies who don’t do a good job of handling these situations will often string the customer along, day-by-day, or simply fail to communicate with them at all.
I am pleased to report that this wasn’t the case when I sought help from Amazon’s KDP Support team. When I needed assistance publishing the print version of my new title: Skipping Childhood: A Novel (From Abused Foster Child to Adolescent Serial Killer), the support team was there for me all the way.
The digital format of my new suspense novel was already released and available on Amazon’s Kindle Store, however, the print format was still in the making at Createspace. As soon as Amazon began offering print publishing services directly, instead of simply via Createspace, I decided to transfer my print book files so Amazon can publish and distribute “Skipping Childhood: A Novel” in paperback form.
Problem Viewing Contents
I initially reported having a problem while trying to view the contents of my book in their “Launch Reviewer” tool. I indicated the tool was not functioning properly. Also, once I was able to access the Launch Reviewer, I couldn’t exit properly because the “Approve” button that I needed to click on wasn’t visible. Both problems that I experienced turned out to be something completely unrelated to Amazon.
It seems that the Adobe Flash Player software on my computer needed updating so I could view the pages in Amazon’s previewer. Then I needed to adjust the view in my browser to “Full Screen” so I could access the “Approve” button located further down the page.
Through the whole process of trouble-shooting and working towards a solution, the support team was helpful in every way. I appreciate them giving me a set date on when I could expect an answer, instead of trying to lie and tell me what they thought I wanted to hear (like some companies do).
Once again, I’d like to thank them and wish them all a prosperous New Year. My experience with these dedicated Amazon staff members that help us self-published authors has been nothing but good.
As for the new Amazon print book publishing service, this is one of the best gifts I could have hoped for. I think that the ability to publish print books right alongside our digital books is a great incentive. I wouldn’t doubt it if we start seeing less of the short ebooks and more self-published authors publishing both digital and print.
Print Copy Ready
I am proud to announce that my book is now completely print ready, thanks to Amazon’s KDP services for self-published authors. Feel free to visit Amazon and pick up a copy of Skipping Childhood: A Novel (print version) today.